Contact Home Fires and Fuels Ltd
David Qualter – Proprietor and Manager
If you have a question relating to our products or services, please check our FAQs section for answers before you contact Home Fires and Fuels.
Telephone
0161 327 1656
Mobile Phone
07805 542 569
Customer Service Pledge for our wood and multi-fuel burning stoves and accessories
Home Fires and Fuels are committed to providing our customers with the best possible service. This will be achieved by providing customers with comprehensive advice and options to ensure that they choose the wood or multi-fuel burning stove that is right for them. This will include:
- Information about the appropriate heat output requirements.
- Advice about installation and use of HETAS installers and building control regulations.
- Details about safety and the correct fuels to use with your stove.
Home Fires and Fuels will:
- Seek customer feedback at regular intervals and use this feedback to improve our service.
- Maintain competitive prices.
- Aim to rectify any problems with products or services purchased by customers as soon as possible.
- Respond to any enquiry by telephone immediately or, when closed or otherwise unavailable, within 24 working hours.
- Provide a free delivery service to local customers subject to a £35 minimum order and within an 8-mile radius of our storage depot at Chadkirk in Romiley.
- Work with local businesses and tradespeople wherever possible to help the local economy.
- Ensure that staff are trained and have a high level of knowledge of the products we sell.
